Alexandre Herrmann statement
Managing people is more difficult practice than managing policies, as the employee’s community holding many variances: Social levels, Education levels, Skills, Accumulated experiences, and Cultural backgrounds Accordingly, Clear, simple statements of how the organization will conduct its services, actions or business are stipulated in the Company’s Policies. They provide a set of guiding principles to help the employees and managers to act within pre-defined frames. They reflect the values, approaches and commitments of a specific organization and its culture.
The Procedures describe how the Policies will be implemented in the daily operation, who will do what, which steps to follow, what documents to use. Policies and procedures should be written, implemented and maintained for all departments: Financial & Accounting, HR & training, Sales & distribution, Marketing, Production, Operations, IT, … etc.
During the process of these business writing, indexing should be introduced and proper archiving system for such policies, in addition the necessity for all concerned personnel to review and understand the contents to ensure the implementation. In case of any change or deletion to part of any policy a proper written procedure should take place.